
Frequently asked questions
At BEST, compassionate care is at the heart of everything we do. This means all decisions consider not only your child’s feelings, but also yours! We’re committed to helping children grow through skill development in a supportive, fun learning environment. What truly sets us apart is that our founders are both Board Certified Behavior Analysts and moms. This dual perspective gives us a deeper understanding of what families need and a unique level of empathy that shapes every aspect of our care.
We service all the following towns: Amesbury, Andover, Billerica, Chelmsford, Dracut, Haverhill, Lawrence, Lowell, Merrimac, Methuen, Newbury, Newburyport, North Andover, North Billerica, Rowley, Salem NH, Tewksbury, and Tyngsborough.
Don’t see your town but live near one of those towns, we still might be able to work with your family!
At this time, we provide ABA services through insurance exclusively to children with autism. However, a recent insurance mandate now requires coverage for ABA therapy for children with Down syndrome as well. If your child has a Down syndrome diagnosis, reach out and we’d be happy to help advocate for your family and guide you through the process of accessing services.
We offer in-home therapy using a direct service model of ABA (a minimum of 8 hours per week) or a parent training model. We also offer services at our clinic for ages 3-6 in our preschool readiness program.
Our specialized clinic is designed to support children with autism in building the foundational skills needed for a successful transition to kindergarten.
We’ve created an environment and a dedicated team that fosters growth in key areas like following group instructions, navigating transitions, developing play and social skills, and building independence. Everything we do is intentionally structured to help children thrive in a classroom setting and beyond.
Our sessions are offered in-clinic (ages 3-6) and in-home or community settings depending on the child’s needs and family preferences.
Yes, we accept BCBS, most Masshealth behavioral health plans, and Harvard Pilgrim. We also offer private pay options as well.
The first step is to contact us for a consultation. We will guide you through the intake process, including insurance verification and an initial assessment with a Board Certified Behavior Analyst (BCBA). We will guide you through the intake process, including insurance verification and an initial assessment with a Board Certified Behavior Analyst (BCBA).
Each session is tailored to the child's needs, but it may include play-based learning, communication skills, and behavior support strategies.
The number of therapy hours per week varies based on your child’s individual needs but typically ranges from 10 to 40 hours per week. As a company, we aim for a minimum of 8 hours per week to maximize effectiveness of therapy.
We follow block schedules (9-11:30 ; 12-2:30; 3-5; 5:30-7:30; 4-7). The number of days/ therapy hours per week varies based on your child’s individual needs but typically ranges from 10 to 40 hours per week. As a company, we aim for a minimum of 8 hours per week to maximize effectiveness of therapy.
A team of trained behavior technicians (BTs) will work directly with your child under the supervision of a BCBA, who designs and oversees the treatment plan.
Yes! At BEST, we are highly selective in hiring individuals who will work with your child. Beyond skills, we prioritize compassion and a genuine commitment to making a difference. Once hired, each behavior technician undergoes six weeks of in-house training led by a Board Certified Behavior Analyst (BCBA). During this time, they are trained to mastery in essential competency areas. To ensure continued excellence, our team receives ongoing evaluations and support to maintain the highest standards of care.
We use data-driven methods to monitor progress, adjust goals as needed, and provide regular updates to families.
Caregiver involvement is key! We provide caregiver training sessions tailored to your needs to help families learn strategies for supporting their child’s progress outside of therapy sessions.
Wait times vary depending on availability, but we strive to work with families as soon as possible. Our morning/afternoon blocks typically have immediate openings, but our after school blocks are about a year at this time.
We offer HIPAA-compliant telehealth services on an as-needed basis. While we believe ABA therapy is most effective when delivered in person, telehealth can be a valuable option in certain circumstances to ensure continuity of care and family support.
