Question 1

What makes BEST different from other ABA providers?

Accepted Answer

At BEST, compassionate care is at the heart of everything we do. This means all decisions consider not only your child’s feelings, but also yours! We’re committed to helping children grow through skill development in a supportive, fun learning environment. What truly sets us apart is that our founders are both Board Certified Behavior Analysts and moms. This dual perspective gives us a deeper understanding of what families need and a unique level of empathy that shapes every aspect of our care.

Question 2

What areas do you serve?

Accepted Answer

We service all the following towns: Amesbury, Andover, Billerica, Chelmsford, Dracut, Haverhill, Lawrence, Lowell, Merrimac, Methuen, Newbury, Newburyport, North Andover, North Billerica, Rowley, Salem NH, Tewksbury, and Tyngsborough.
Don’t see your town but live near one of those towns, we still might be able to work with your family!

Question 3

Who do you provide services for?

Accepted Answer

We provide ABA services through insurance to children with autism and down syndrome (ages 2-20).

Question 4

What services do you offer?

Accepted Answer

We offer in-home therapy using a direct service model of ABA (a minimum of 8 hours per week) or a parent training model. We also offer services at our clinic for ages 3-6 in our preschool readiness program.

Question 5

What is your preschool/kindergarten readiness program?

Accepted Answer

Our specialized clinic is designed to support children with autism in building the foundational skills needed for a successful transition to kindergarten.
 We’ve created an environment and a dedicated team that fosters growth in key areas like following group instructions, navigating transitions, developing play and social skills, and building independence. Everything we do is intentionally structured to help children thrive in a classroom setting and beyond.

Question 6

Where do services take place?

Accepted Answer

Our sessions are offered in-clinic (ages 3-6) and in-home or community settings depending on the child’s needs and family preferences.

Question 7

Do you accept insurance?

Accepted Answer

Yes, we accept BCBS, most Masshealth behavioral health plans,  and Harvard Pilgrim. We also offer private pay options as well.

Question 8

How do I get started with ABA therapy?

Accepted Answer

The first step is to contact us for a consultation. We will guide you through the intake process, including insurance verification and an initial assessment with a Board Certified Behavior Analyst (BCBA). We will guide you through the intake process, including insurance verification and an initial assessment with a Board Certified Behavior Analyst (BCBA).

Question 9

What does a typical ABA session look like?

Accepted Answer

Each session is tailored to the child's needs, but it may include play-based learning, communication skills,  and behavior support strategies.

Question 10

How long are therapy sessions?

Accepted Answer

The number of therapy hours per week varies based on your child’s individual needs but typically ranges from 10 to 40 hours per week. As a company, we aim for a minimum of 8 hours per week to maximize effectiveness of therapy.

We follow block schedules (9-11:30 ; 12-2:30; 3-5; 5:30-7:30; 4-7). The number of days/ therapy hours per week varies based on your child’s individual needs but typically ranges from 10 to 40 hours per week. As a company, we aim for a minimum of 8 hours per week to maximize effectiveness of therapy.

Question 11

Who will be working with my child?

Accepted Answer

A team of trained behavior technicians (BTs) will work directly with your child under the supervision of a BCBA, who designs and oversees the treatment plan.

Question 12

Are your staff trained?

Accepted Answer

Yes! At BEST, we are highly selective in hiring individuals who will work with your child. Beyond skills, we prioritize compassion and a genuine commitment to making a difference. Once hired, each behavior technician undergoes six weeks of in-house training led by a Board Certified Behavior Analyst (BCBA). During this time, they are trained to mastery in essential competency areas. To ensure continued excellence, our team receives ongoing evaluations and support to maintain the highest standards of care.

Question 13

How do you track progress?

Accepted Answer

We use data-driven methods to monitor progress, adjust goals as needed, and provide regular updates to families.

Question 14

Do you offer caregiver support?

Accepted Answer

Caregiver involvement is key! We provide caregiver training sessions tailored to your needs to help families learn strategies for supporting their child’s progress outside of therapy sessions.

Question 15

How long is the waitlist for services?

Accepted Answer

Wait times vary depending on availability, but we strive to work with families as soon as possible. Our morning/afternoon blocks typically have immediate openings, but our after school blocks are about a year at this time.

Question 16

Do you offer telehealth?

Accepted Answer

We offer HIPAA-compliant telehealth services on an as-needed basis. While we believe ABA therapy is most effective when delivered in person, telehealth can be a valuable option in certain circumstances to ensure continuity of care and family support.

Frequently asked questions